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How to send logs from the Office 365 Outlook Add-in

Last Updated: February 6, 2019 // 3:47 PM

In the event of an issue with the BlueJeans Office 365 Outlook Add-in, we may require the log file in order to investigate. Please follow the below steps to submit your Add-in error report to the BlueJeans Support team.

  1. Click on the Bluejeans Office 365 Add-in icon present on the Outlook ribbon.
  2. Select Settings from the drop-down menu.

How to Delegate Schedule a BlueJeans Meeting with Windows Outlook

Last Updated: April 15, 2019 // 4:56 PM
This guide is intended for those who meet all of the following criteria: 
  1. Are already provisioned with a BlueJeans account
  1. Who have the BlueJeans Outlook Add-in
  1. Who are using Windows Outlook
Both the Delegate and the Delegator MUST have BlueJeans accounts - see Step 2.
Delegate Scheduling is currently unavailable on the Office 365 Add-in.

Windows & Office 365 Outlook Add-in Comparison

Last Updated: March 26, 2019 // 3:33 PM

Choosing the Right Add-in for You

Your BlueJeans account can easily integrate with Microsoft Outlook using our Outlook Add-in. The add-in allows users to seamlessly schedule BlueJeans meetings directly from Outlook. BlueJeans has developed two varients of the add-in, one for Microsoft Windows and the other for Office 365. Included below is a full feature comparison to help choose the right Outlook Add-in for yourself and/or your organiziation.

Outlook Calendar Integration - A program is trying to access. . .

Last Updated: July 19, 2017 // 8:28 AM

Users might notice a warning that says “A program is trying to access e-mail address information stored in Outlook.  If this is unexpected, click Deny and verify your antivirus software is up-to-date.”


This is due to the Anti-virus status on the user’s system being invalid.  To validate that is the problem, open Outlook and navigate to File->Options->Trust Center->Trust Center Settings->Programmatic Access

Outlook Delegation FAQ

Last Updated: June 29, 2018 // 8:35 AM

BlueJeans started to support the Outlook Delegation Functionality with Add-In v3.3.522 and below are some of the FAQs.

What versions of Outlook/Exchange are supported?
Outlook- 2010, 2013, 2016; Office 365.
Exchange- 2007, 2010, 2013, 2016; hosted or on-premise and O365 exchange

What is the minimum supported version of BlueJeans Outlook Add-In?
You must use the Microsoft Windows Outlook Add-In version 3.3.522 or later for delegate scheduling to work.

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