The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to IT organizations, including the ability to visualize, measure and manage their BlueJeans deployment. Instructions for Command Center are shown below, For more instructions check out:
The Reports feature in Command Center allows Group Admins to create One-Time reports for specific date ranges as well as set up a recurring usage report that is sent to designated recipients automatically each month.
The Live Statistics available from Command Center can be set to automatically refresh, even when the browser window/tab is inactive. This feature can be enabled by clicking on the checkbox next to the Refresh Timer seen in the Live Meetings tab from Command Center.
The Splunk Add-on for Command Center is used to collect and visualize enterprise usage data from BlueJeans Command Center.
- Top Dashboards Summary
- Meetings Usage Summary
- Feedback Summary
Installing the Add-on
Once the event is completed, a post-event analytics report will be emailed to the event organizer containing the event recording link, chat transcription, and other detailed reports. Reports can be downloaded and shared with others.
VIEW & SHARE RECORDING
To access the event recording, click on View/Share Recording:
For security reasons, an Administrator has the ability to hide certain information from Command Center users. These are:
- names of participants in Live and Past Meetings (names will be shortened)
- names of meeting moderators under Live and Past Meetings (moderator column will be missing)
- the ‘USERS’ tab (this will be absent)
Note that this is a UI-only change. This can be set in the Admin portal as follows:
Live Meeting Control is a feature available to all Enterprises that are subscribed to Command Center Pro. Controlling a meeting allows you to moderate a meeting remotely. You can enable or disable various meeting features and troubleshoot the participants' experience.