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Video Clip Sharing with BlueJeans App 2.x

Last Updated: April 24, 2019 // 8:40 AM

BlueJeans now offers the ability to share video clips on the fly! Users can pull up a YouTube video clip and share it with meeting attendees without having to download or upload anything ahead of time. This functionality requires an audio driver to be installed in order to capture the computer audio and send it to the rest of the meeting participants. Below is a description of the feature along with steps for IT to centrally deploy the audio driver.

Please note: While only the Desktop 2.x App can share video clips with audio, all endpoints can receive it, with the exception of users who have joined using the Internet Explorer or Edge browsers.


Feature Overview

BlueJeans 2.11 users will now see an option to “Share computer sound” when initiating content sharing:

The first time a user selects this option, they will need to install an audio driver. This will require admin rights; if the user does not have them, the audio driver installation will fail and alert the user. If IT prefers to install this driver for users that do not have admin rights, they can do so through a centralized deployment tool (instructions below).

Once the driver is present, when the user checks “Share computer sound”, any audio playing on their computer will be shared alongside the content. For example, if they were to pull up a YouTube video clip, both the video clip and audio will be played to the remote participants. As soon as they stop sharing, both the content and audio will no longer be transmitted.

Note: The “Share computer sound” option is always unchecked by default.


System Requirements

  • As called out in our system requirements, Video Clip Sharing requires up to 4.5 Mbps to provide a high quality experience
  • The minimum supported App version for Video Clip sharing is 2.12
  • If your total CPU usage exceeds 75%, we will start to step down the amount of resources BlueJeans is using, thus degrading the quality of Video Clip Sharing



  • When sharing a video clip to dual display Room Systems, the Rooms will display the video clip on the same screen where remote Participant video is displayed. The reason behind this is some Room Systems do not support receiving high motion screen share in the content channel, so BlueJeans uses the video channel to ensure it works for all Rooms
  • Windows users who share a video clip will also share their App widget containing remote Attendees’ video
  • Sharing from a 4k monitor will not achieve high motion screen sharing


Install the Audio Driver Centrally (IT Administrators)


The audio driver can be installed during installation of user or machine MSI via the command line. The Windows command prompt must be opened as administrator.

Please use the below commands for the respective MSI (please change the version number based on the version you are installing):

  • Machine MSI: msiexec /i BlueJeans.2.10.464m.msi INSTALLAUDIODRIVER=1
  • User MSI: msiexec /i BlueJeans.2.10.464u.msi INSTALLAUDIODRIVER=1

If the app installation needs to be quiet, please use the /q option along with the above command:

  • Machine MSI:  msiexec /i BlueJeans.2.10.464m.msi INSTALLAUDIODRIVER=1 /q
  • User MSI: msiexec /i BlueJeans.2.10.464u.msi INSTALLAUDIODRIVER=1 /q



From v2.11.0.0 onward, there is an option to install the BlueJeans audio driver as part of the pkg install process via command line.

By default, our pkg does not pre-select the audio driver for installation. If you would like to include the BlueJeans audio driver during installation of the Desktop client via our pkg, then a configuration plist file will need to be passed to the installer command.

To opt-in for driver installation: 

1. Create a choices plist file

To opt-in for installation of the driver, you must create a choices plist that tells the installer that one specific attribute should be selected; in this case, the BlueJeans audio driver. The file should appear as follows:

The attributeSetting key refers to the option to either install (1) or not install (0). In this case, we will set this value to "1" since we want the audio driver to be installed as part of the pkg installation process. The choiceAttribute key should be set to "selected". Lastly, the choiceIdentifier key corresponds to the component package in question.

2. Install using the choices plist

Now that the choices plist file has been created, we are ready to run an installer command that takes our plist file into account. With the choices we have made, the BlueJeans application and audio driver will be installed.

Note: The audio driver will be installed to the location "/Library/Audio/Plug-Ins/HAL"


Uninstall the Audio Driver


There are two options available to Windows users: 

Method 1: The audio ariver will be removed if the BlueJeans App is uninstalled

Method 2: Remove just the audio driver from device manager

Users can explicitly remove the audio driver from the device manager without uninstalling the BlueJeans App:

  1. Navigate to the Device Manager
  2. Expand "Sound, video and game controllers"
  3. Right-click on the "BlueJeans Audio" driver
  4. Select "Uninstall device"



From your Mac Terminal, run the following commands:

  • sudo launchctl unload /Library/LaunchDaemons/com.bluejeansnet.PrivilegedHelper.plist
  • sudo rm /Library/LaunchDaemons/com.bluejeansnet.PrivilegedHelper.plist
  • sudo rm /Library/PrivilegedHelperTools/com.bluejeansnet.PrivilegedHelper
  • sudo rm -rf /Library/Audio/Plug-Ins/HAL/BlueJeans\ Audio.driver
  • sudo killall coreaudiod