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Command Center

Last Updated: December 13, 2018 // 1:20 PM

The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to IT organizations, including the ability to visualize, measure and manage their BlueJeans deployment. Instructions for Command Center are shown below, For more instructions check out:

Command Center has two versions: Basic and Pro.

Command Center Basic - Key Features:

  • Dashboard. See utilization, participant endpoint distribution, top users, survey satisfaction and geographic distribution at-a-glance.
  • Historical Reports. Meeting, endpoint, and network metrics for every conference.
  • Data Export - Export metrics in CSV format for further analysis
  • Feedback Summary - View a chart of all meeting feedback provided by participants.
  • Instant Access. Powered by the BlueJeans cloud, you get deployment-wide reports with nothing to install, configure, or maintain
  • ROI (return on investment) dashboard that estimates reductions in carbon emissions and travel expenses. Calculates the miles, carbon emissions, and travel costs saved by conducting these meetings over Blue Jeans

Command Center Pro - Key Features:

  • Real-Time Meeting Metrics - Review metrics like host names, size, and recording status
  • Real-Time Endpoint Metrics - Monitor quality-of-experience metrics for every endpoint
  • Real-Time Network Metrics - Graph quality metrics like bitrate, jitter, and packet loss
  • Live Meeting Control - Become a remote moderator for any meeting in your group; Learn more here.
  • Email Alerts - Receive hourly alerts based on participant feedback.

Command Center Basic is available to all BlueJeans customers and is enabled for the primary Group Admin. Access to Command Center can be granted to any user by a Group Admin. To see a full feature comparision between Command Center Basic and Pro, please Click Here. For more information on how to upgrade to Command Center Pro, Group Admins should contact their BlueJeans Sales or Success Manager.


Instructions to enable Command Center for a User:

  • Access your Admin Console, select Manage Users from the side menu, and edit the specific user.
  • From the Edit User menu click "Grant Command Center Access" to enable the user with Command Center. Then, choose to enable:
    • Privacy Settings will hide the names of meeting participants in Command Center; showing only the first three characters. In addition, access to the 'Users' report and export option are removed.
    • Event Command Center allows for access to review Event data for their group; available for BlueJeans Events customers.
    • Live Meeting Control allows users with Command Center access to be a remote moderator for any live meeting in their group. Click Here to learn more. (note: this feature is only available with groups enabled with Command Center Pro).