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BlueJeans Desktop App 2.0

Last Updated: December 3, 2018 // 9:07 AM


BlueJeans Desktop App 2.0 is a refreshed update for the Desktop App, built for optimal video experience! Our new app gets you into your meetings faster, offers a more intuitive user interface, and provides an immersive audio and video experience.

When your Enterprise has been enabled with Desktop App 2.0, the next meeting that you join will prompt you to update to the new BlueJeans Experience. Once updated, the app will walk you through the first-time setup for your audio preference and calendar integration. Then you're ready to go! Watch these short videos to learn more:

Desktop App 2.0 is launching with all of the core features of 1.0 as well as a set of new features with more on the way. Features such as Video Sharing will be coming soon.

Quick Getting Started Instructions:

Download and Setup ▾

If you need to download the app manually, grab the download at


The updated app will launch and you will be immersed in the new BlueJeans meeting experiences. To complete the installation:

  • Select your calendar and confirm your email account (Windows example shown below).
  • Set your audio preference: using your computer for audio, or, from a separate phone. We recommend using your computer audio.
  • Finally, check to make sure your appearance looks good before joining the meeting – mute mic or camera if needed. Click join to enter the meeting!



  • App 2.0 is a 64-bit application, thus, if you are using 32-bit operating system, you might get prompted to download app 1.0
  • Need your company logo to appear in the upper left panel? See Customizing your account and email invitations for instructions.
  • Language support for Spanish, German, French, and Japanese.

For the KnowledgeBase article on this topic, click here. For the complete App 2.0 guide, click here.

How to Join a Meeting from Your Dashboard ▾

There are multiple ways to join a meeting from your App Dashboard:

  1. Click to start your Personal meeting , or
  2. Click for two more join options: screen share only mode, or, using your phone for audio, or
  3. Hover over an upcoming meeting to view meeting details. Click the join button to enter, or
  4. Manually enter a Meeting ID and passcode (optional) and click Join to enter another meeting

Before joining the meeting, you have the option to adjust your settings:

  1. Mute your camera or mic before entering the meeting, if needed
  2. Click Settings to select your device (camera, mic or speaker), to make sure the right one is in use


For the KnowledgeBase article on this topic, click here. For the complete App 2.0 guide, click here.


In-Meeting Controls / People Menu ▾

Participants and Moderators can manage their in-meeting experience easily:

  1. Use the icons along the top to manage your meeting experience:
    • Mute your camera if you don’t want to be seen
    • Mute your microphone when not talking for an extended period. (for Macs only, at this time, click the drop down arrow if you prefer to use a separate phone for audio, instead of your computer)
    • Share your screen with all participants
    • Leave the meeting (Moderators leaving will have the option to end the meeting for all, or let it continue for a set period of time)
  2. Three menu commands:
    • View People - see the lineup of all participants, even see just those that are talking. Meeting URL is available to copy and share with others. Moderators only also have the ability to mute any participant’s camera or mic
    • Group Chat - chat with all participants
    • Apps - available for Mac only, at this time. Annotation and Whiteboard tools
    • Settings - choose your preferred camera, mic or speaker. Also, the Moderator has controls to mute people on entry, disable entry/exit notifications or lock the meeting
  3. People menu options:
    • Click to see only "Who’s Talking" (also shown by blue mic highlight)
    • Use your "self-view" window to mute/unmute your camera or microphone
    • Click a name:
      • To see their call details - quality bar (feature added June 15)
      • Click the call details bar to see:
        • The type of connection endpoint they are using (e.g., mobile) (feature added June 15), and
        • Connection statistics - for resolution, video and audio (feature added June 15)
    • and Moderators (marked by a blue star next to their name) can:
      • Edit their name (click the pencil icon) (feature added June 15)
      • Drop a name from the meeting (feature added June 15)
      • Mute & unmute other participants' mic or camera, and
      • Mute & Unmute all participants at once
  4. Video layout options:
    • Show/Hide people, or
    • Change video layout to Gallery (up to 3 x 3 video panel) or Speaker View (active speaker at the top, with thumbnails of most recent speakers below)


For the KnowledgeBase article on this topic, click here. For the complete App 2.0 guide, click here.

Screen Sharing ▾

To share your screen:

  1. Click the screen share icon at the top, middle section of the menu (hover your cursor at top of window if not visible)
  2. To share your entire screen (recommended) click the top bar
  3. To only share a specific, open application, click on the selection in the bottom section. The other meeting participants will only see that app. In the example below, participants would only see your Google Chrome window. If you were to expose an excel spreadsheet, it would be covered in gray, not visible to others.


An icon will be shown in the People roster to indicate who is sharing their screen (feature added June 15):



Joining a meeting from your laptop in a conference room that’s already connected to the same meeting? Click the three-dot “more” icon and select “Join with Screen Share Only.”  Your audio and video will be suppressed to prevent a “howling” audio feedback.  In the Screen Share Only mode, you will only be able to share your screen or view content shared by other participants.


You can also switch to the Screen Share Only mode after you have clicked to join the meeting by clicking the ”Join with Screen Share Only” link at the bottom of the screen. (Note that this option will only be available briefly before the meeting launches).


Chat ▾

Click the chat icon and start communicating with other participants. A numeric highlight will appear in the icon when a new message has been posted. (Note: private one-on-one chat will be available in the future). 

For the complete App 2.0 guide, click here.


Apps ▾
  • Whiteboard and Annotation tools are available, only available with Mac today, coming to Windows in the future. For details on these two features, see Annotation and Whiteboard in the Desktop 2.0 App.
  • Facebook Live (feature added June 15) - brings interactive and large-scale broadcasting capabilities to Facebook Live! See Broadcasting to Facebook Live for details.
  • Workplace by Facebook (feature added June 15) - broadcast meetings and company-wide events on the company News Feed or directly to project, team, or multi-company groups. For details, see Broadcasting to Workplace by Facebook


For the complete App 2.0 guide, click here.

Annotation (Mac only) ▾
  1. Click to Start Annotation, then click the grey bar to start screensharing (only available with Mac today, coming to Windows in the future):
    • Meeting participants will then be shown the last screen (web site or app window) you were on prior to the App 2.0 window.
    • With Annotation, you can only share your entire desktop, not a specific application only.
  2. The tool bar will appear on the left. Use the tools to annotate over the screen displayed.
  3. To stop the annotation, click END at the bottom of the toolbar (or click Stop in the Annotation box in the right side menu). Your screen will continue to be shared to all.
  4. Go to another webpage or app you want to share, then click the "Annotate" blue bar at top to bring up the toolbar for that page. This blue Annotate bar will also be seen when you are screen sharing, from a Mac.
  5. To stop screen sharing, click the red bar at the top.
  6. The floating widget appears while you are screen sharing. Drag it, as needed:
    • Click the return arrow at top left to jump back to the app screen.
    • Click the Camera or Microphone icon to mute (or unmute), or the green screen icon to stop screen sharing.
    • Hide the participant's video from the top right icon.
    • Expand the widget window from the lower right corner.

For the KnowledgeBase article on this topic, click here. For the complete App 2.0 guide, click here.

Change Your Preferences ▾

From your Windows PC (screenshot example), click:the BlueJeans icon from the top menu bar (from a Mac, click "BlueJeans" to the right of the Apple icon) and use the Prefernces/General menu to:

  1. Select to always use your Computer or Phone for audio, or, mark to "always ask" for your choice as you join each meeting
  2. Set your mute (or unmute) preference for your camera (video) and microphone


Settings ▾

Click the Settings menu to:

  1. Select the camera, microphone or speaker you wish to use (when multiple options are available).
  2. Click "scale video to fit view" if you don't want to cover up participant video panels when you expand a right-side menu panel.
  3. Three Moderator Controls are available:
    • If "Mute people on entry" is enabled, the participant's microphone will be automatically muted when they arrive.
    • Check to turn off audible beeps when participants arrive or leave the meeting.
    • Lock the meeting - new participants will not be able to join this meeting.


Frequently Asked Questions ▾


What Operating Systems are supported by Desktop App 2.0?

Supported Operating Systems:

  • Windows
    • 64-bit versions of Windows 7, Windows 7 SP1, Windows 8.1 and Windows 10 and above are supported (note: WIndows 8 is not supported).
    • Must have .NET framework version 4.5.1+ installed.
  • macOS
    • macOS version 10.10 and above.
    • Following the release schedule by Apple, the Desktop App 2.0 will support the 4 most recent major macOS versions.
  • Linux
    • At this time no versions of Linux are supported. We'll have more information on Linux support in the near future


How is new 2.0 Update Installed?

The next time you join a meeting, the app will detect that there is an update available and request confirmation to install it.

  • Windows Client is installed on a per-user basis using an .exe executable file. For admin-level deployments, a .msi file can also be provided.
  • macOS Client is installed on a per-user basis using a standard .DMG containing an installer app. For admin-level deployments, a .pkg format can also be provided.

For a quick video walkthrough of the 2.0 Update installation process, please Click Here for Windows and Here for Mac.


How are Updates handled?

Minor updates are handled automatically after the app is closed, no more updating before a meeting! Users will be notified of major updates (such as full releases) and given a chance to read the release notes. The user can then decide to update now or later. If the update is deferred, then the app will remind the user on next startup.


As an Admin, how can I roll this out to my Users?

Once your Enterprise has been enabled, we recommend sending your users an announcement to notify them of the changes. Click Here to view an announcement template to customize for your deployment.


Is there Feature Parity between Desktop App 1.0 and 2.0?

Desktop App 2.0 is launching with all of the core features of 1.0 as well as a set of new features with more on the way. Some features, such as Video Sharing, are not yet available.


Will Desktop App 2.0 support BlueJeans Events?

At this time BlueJeans Events are not supported on Desktop App 2.0. We'll have more information on Event support in the near future.


How can I submit feedback regarding my Desktop App 2.0 experience?

We would love to hear from you! Please send any feedback about your experience to