Submit a Case
- Check out the BlueJeans Support Center for how-to articles, getting started guides, video tutorials, and more!
- View our Status Page to view the platform's status and subscribe to receive automated updates for any Maintenance or Incident notifications.
How to Contact Support
- Web: Use the web form on this page to submit a new case.
- Chat: Click here or use the chat icon at the bottom of the web page to start a live chat with our Support Team.
- Phone: Call us anytime (24/7) to resolve urgent or complex issues. Please reference your case number if you're calling regarding an open existing case.
Already Have a Case?
Request an Update
You can request an update for an existing case at any time using the following methods:
- Email: Reply to the confirmation email or the last received email from BlueJeans Support requesting an update.
- Chat: Start a live chat session by clicking here and referencing your existing case number.
Escalate a Case
Should you need to escalate a critical issue or feel that your Support Case is not being addressed appropriately, our Support Leadership Team is here to help.
Simply call +1 (209) 353-0502, leave a detailed voicemail, and a manager will return your call within one hour to help resolve your issue. Please provide the following information in your voicemail:
- Original Case Number
- Your Name
- Company Name
- Phone Number
- Brief Description of your issue